Performance Indicators and Balanced Scorecards

The main ally of a manager and his team for making the right decisions is up-to-date information, based on critical and relevant indicators, so that data can be put in perspective and trends and deviations from established objectives can be understood.

Tracking performance indicators as a whole has become an organizational necessity. It is no longer sufficient to simply document financial results. Management must now also track clients, resources (human, material, financial and technological) as well as the performance of processes, results, the environment and organizational development. The objective is to put all performance elements and factors into perspective in order to evaluate past performance but above all to identify the driving forces of future performance (Kaplan and Norton, The Balanced Scorecard).

CIM offers you customized support in preparing or updating your management balanced scorecard by providing either training or expert assistance.

Depending on the specific needs of your organization and in collaboration with the designated work teams, our support includes:

• a definition of management’s main concerns with respect to the strategic processes or sectors to be defined and documented
• an identification of relevant indicators, consistent with the targeted objectives and properly documented in terms of their interpretation and use
• the development of a hierarchical management balanced scorecard prototype, as a function of the needs of targeted users (members of the Board of Directors, senior and middle managers or professionals)