Service and Process Optimization

CIM has developed an effective approach in work optimization enabling organizations to achieve their quality and performance objectives as well as their development, restructuring or computerization projects.

Our analyses focus on sensitive processes having a significant impact on quality and productivity. Elements specifically targeted for improvement include:

• activities that are considered less relevant or not providing added value to the clientele
• duplications, errors, unnecessary delays
• poor sequencing and organization of activities
• sub-optimal use of technological opportunities
• red tape
• communication and coordination problems

Multidisciplinary teamwork is an important factor in this process. Our approach promotes sharing a common vision of the objectives, understanding the current situation and non-performance factors and recognizing the potential for improvement and appropriate optimization strategies.

The CIM methodology has been put to the test in numerous public, parapublic and private organizations in recent years, generating significant positive spin-offs on a professional and financial performance level as well as for mobilizing human resources already in place.