Managers of health and social services facilities are facing a number of significant challenges such as:
- The operation and maintenance of many buildings that have different functions and are often large and technically complex
- Property portfolios and technical staff spread out over large areas
- Rapidly changing technology and care practices and services requiring fast and frequent adjustments to the property portfolio, which often includes aging assets
- A wide range of work to be done at various facilities covering many missions and clinical and operational functions
- Limited ability to address issues due to the need to maintain operations and provide quality services in a safe environment at all times
- Increased legal and regulatory requirements in the context of an ongoing labour shortage.
Are your organizational structure and management processes in line with your changing circumstances? Do your facilities’ operating procedures foster synergy between your operations, maintenance and project management teams? Are you making the most of your human, financial and material resources?
CIM Conseil specialists can help you review your organization and your property and technical services. Our property management consultants offer a fresh and insightful look at the current situation, conduct an objective analysis of the issues facing technical service managers and propose avenues for improvement after assessing or auditing your services.
A proven audit process
When conducting an audit exercise, our team uses a participatory approach that calls for input from key players in the organization. After analyzing relevant documentation, the organizational structure, job descriptions, reports and performance statistics, our specialists conduct structured interviews with managers, staff and internal clients.
This provides an overview of the situation and highlights the main areas of concern, which may include:
- Organizational structure, stakeholder roles and responsibilities, workload, level of management and communication and coordination processes
- Management information
- Service request and corrective maintenance management—including the review of processes and systems used—and client satisfaction
- Maintenance management (preventive maintenance), such as reviewing the system maintenance plan and monitoring certifications and legal obligations
- Subcontracting and service contract management
- Real estate project management
- The workforce plan and competency profile.
After taking stock of the situation, CIM Conseil’s experienced team conducts a meeting with the managers to discuss the findings and identify areas for improvement.
Our consultants have the knowledge and expertise to recommend the most appropriate and effective solutions based on industry best practices. We provide a realistic action plan for the gradual and coordinated implementation of our recommendations.
Our audits promote continuous improvement of property and technical services by facilitating adaptation to a changing health and social services environment.
